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Must be able to demonstrate the ability to be thoughtful in terms of problem solving and logical thinking.

Must be able to work in team environment.

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Familiarity with Windows based computer applications.

Must be flexible and willing to work at a rapid pace in strict time frames.

Must problem solve in an effective and efficient manner.

Must be able to complete work within required timeframes.

Effectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with essential job functions.Experience with First Data Resources (FDR), Evolve, or related platforms preferred.Up to two (2) years of related credit, banking and or collection experience preferred credit, banking and or collection experience preferred.High School Diploma or equivalent required.

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Documents computer systems with sensitive data, such as noting accounts for actions taken and to update work cases as required.

Completes simple to moderate office transactions, such as sending emails, typing correspondence, faxing/scanning documents, etc.

Works within predefined procedures to complete departmental specific transactions, such as initiating a workflow (account transaction, investigation, etc.), updating an existing workflow, or closing out a process.

Escalates all exceptions, that fall outside the range of normal processing.

Distributes work to other associates based on approved guidelines.

Monitors incoming requests, documents, images, and/or reports for processing.

Remains abreast of workflow, client, and regulatory changes as they are established.

Familiarizes oneself with organizational and departmental procedures within one’s realm.

Essential functions may vary by assignment, however, the primary focus will be assisting the management team with providing administrative support, along with clerical tasks that aid the daily business unit operations. The associate will be responsible for procuring documents and produce data entry from various reports. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.Īssist the company in general business capacities within a department or for multiple departmental areas. CardWorks Servicing ('CWS') is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.